Patient information is required for each new patient and annually for all established patients. We will ask for several pieces of information needed to load you into our system and successfully file claims to your insurance company. Some information is sensitive to some patients and we respect this however all information we obtain is necessary, in most cases, for several reasons. We are very proactive at keeping your information protected. One way is our Electronic Medical Records system vs. paper charts. This reduces the potential for your information to be “laying around” or easily accessible. We are compliant with all HIPAA regulations to keep our internet connections secure and only applicable employees have access.
How to schedule appointment
When you contact our office and choose the option to speak with a scheduling coordinator you will speak with a staff member who will determine which physician you are seeing, what type of appointment you need, when you would like to be seen and what days and times are available. In order to avoid long patient wait times or reschedules we have a schedule set for particular appointments. This does, at times, limit specific days or times however we feel if it is more important we honor and respect the time you have set aside to be here by minimizing the time you wait. There may be exceptions made on a case by case basis if necessary.
The type of appointment you have is dependent on the current situation or need. If you are having a new problem you will be scheduled for an evaluation and treatment. If you are following up for an ongoing problem you will be scheduled for a follow up. If you are not having any problems or concerns and you haven’t been seen in at least one year you would be schedule for an annual preventative wellness appointment. In most cases your insurance does not pay for multiple types of appointments on one date of service. We will schedule you in the order of priority and then set you up for a second appointment if necessary. For example, if you haven’t had your annual preventative wellness exam and you begin to have a problem we will not be able to do your annual preventative wellness exam AND evaluate and treat your problem. This is because the purpose of your annual exam is to screen for and prevent problems if you already have a problem it is no longer an annual preventative wellness exam.
Once your appointment day and time is established your patient information will be either obtained or confirmed. If you are a new patient you will be asked to provide an email address, we will send you directions to access our patient portal to submit your patient health history. This is an online process and does not require you to print or write information onto paperwork. There will be an attachment, however, with the Patient Information and Consents that will need to be printed, completed and brought to your appointment. If at any time you have questions or need assistance contact the office and we will be happy to take care of you.
What do I need to do before my appointment?
You will need to make sure you have completed your online medical history as well as the documents in the attachment sent to you via email. Also you will need to know if your insurance is active and what services it may or may not cover so you will be prepared to pay any coinsurance, copays or deductibles. We suggest you arrive 15 minutes early to check in to ensure you are ready to start your appointment at your scheduled time.
What if I don’t complete my Online Medical History?
Please come in to the office 30 minutes before your appointment time and we will provide you with a lap top so you may complete the information in the office. Unfortunately we do not have staff members who can do this for or with you. If you feel you may need assistance you will need to bring a friend or family member with you to assist you.
If you do not have your online medical history completed the day prior when your appointment is confirmed you may be asked to reschedule.
Will I receive an appointment reminder?
Yes, we try our best to contact each patient before their appointment to remind them of their appointment date and time.
What do I do if I need to cancel an appointment?
We require as much notice as possible if you plan to cancel your appointment so we may provide an opportunity to another patient to be seen. If you have not made any attempt to let us know that you plan to cancel, a cancellation fee of $25 may be charged to your account. This is a fee that must be paid prior to being seen in the future.
Do I need to request my medical records be sent to your office?
Some appointment requests require a physician to review your records prior to being scheduled to ensure what you need can be provided by our office. If that is not the case for you but you do have a medical history that includes previous procedures, surgeries, testing, diagnoses and treatments it is very helpful to have those records prior to your appointment. If those records are not available the physician may have to repeat tests or procedures you have already had done. This also limits their ability to appropriately treat you since we cannot compare results or avoid a treatment option that has not been successful in the past.